Head Of Content

Overview

Are you a content dynamo with a passion for storytelling and a knack for strategy? As our Content Lead at TalkTalk, you will spearhead our content revolution—creating, curating, and amplifying stories and campaigns that captivate both new and existing customers. This role involves close collaboration with social, SEO, and visual creator teams to ensure our brand consistently shines across all platforms.

Main Responsibilities

• Lead the creation and execution of a bold and creative content strategy to enhance TalkTalk’s presence and appeal across various digital platforms and third parties.
• Plan, create, and commission a diverse range of content including blogs, articles, videos, infographics, guides, and customer stories that vividly bring our brand to life.
• Own and manage the content calendar, ensuring a steady flow of fresh, relevant, and brand-aligned material across all channels.
• Collaborate closely with social, SEO/PPC, creative, and Corporate Communications teams to ensure all content is discoverable, shareable, visually engaging, and optimized for search.
• Use analytics and insights to identify content gaps, spot trends, and optimize performance, always aiming to surprise and delight our audiences.
• Champion TalkTalk’s tone of voice, ensuring consistency and uniqueness in every piece of content across all touchpoints.
• Collaborate with Product, Commercial, and Customer teams to transform business priorities and product launches into compelling content campaigns.
• Monitor content performance using data to drive continuous improvement and demonstrate ROI.
• Stay updated with industry trends, competitor activity, and emerging content formats to bring fresh ideas to the table.
• Deputise for the Head of Brand & Digital Marketing as needed.
• Act as a brand ambassador, continually seeking new ways to tell our story and engage our community.

Knowledge, Skills & Experience

• Deep understanding of content marketing and digital storytelling’s impact on brand building.
• Familiarity with SEO, social media, and visual content best practices.
• Awareness of the telecoms, utilities, or other consumer-facing sectors is beneficial.

• Exceptional writing, editing, and creative briefing skills, adept at both strategizing and executing.
• Strategic thinker with a flair for big ideas and meticulous attention to detail.
• Strong project management and organisational skills, capable of managing multiple campaigns and deadlines.
• Confident in collaborating with cross-functional teams and external partners.
• Comfortable using analytics tools to measure and optimise content performance.
• Able to inspire and lead creative contributors.

• Proven experience in content marketing, journalism, or digital communications.
• Track record of delivering successful content campaigns that drive engagement and business results.
• Experience working with SEO, social, and creative teams.
• Experience managing content calendars and editorial workflows.

Behaviours / Values Fit

• Energetic, positive, and passionate about storytelling.
• Collaborative, open to feedback, and committed to continuous learning.
• Customer-focused and commercially savvy.
• Adaptable, resilient, and ready to thrive in a fast-paced, ever-changing environment.

Join Us

As a recognised Top 50 Inclusive Employer in the UK, we are committed to building a workplace that mirrors the diverse communities we serve. At TalkTalk, inclusion is ingrained in our culture, allowing you to be yourself fully. We offer a dynamic, flexible work environment and are eager to hear how you prefer to work.

What We Offer

• Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection.
• Collaborative office spaces designed for creative thinking and innovation.
• Free on-site parking at our offices.
• Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off, with the option to buy up to 10 more days.
• Private healthcare for all employees.
• Competitive pension scheme and performance-related bonus opportunities.
• Free broadband for all employees.
• Life event gifts – celebrating milestones like marriages and births.
• Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations.
• Salary sacrifice scheme – save on dental, gym, and more.
• Big retail and leisure discounts.
• 3 paid volunteering days a year – because making a difference matters to us too.