Social Media Agent – Part-Time

Overview

This is a full remote, part-time position based in the United Kingdom, offering a permanent contract with flexible working hours. The role involves providing professional social media customer support for a leading brand in meat-free, vegetarian, and vegan food products. The position starts in December 2025 and includes a competitive salary with benefits and training.

Key Details

• Salary: £23,809.50 per annum, paid monthly (rising to £24,784.50 from April 2026)
• Benefits: Rewards and recognition platform, an award-winning culture, and real growth opportunities
• Working Hours: Shifts between Monday to Friday, 08:30 to 17:00 (no weekends)
• Contract Type: Permanent, part-time (20 hours per week)
• Training: 2 weeks, fully paid
• Location: Work from Home, UK-based only
• Start Date: December 2025
• Sponsorship: Unfortunately, sponsorship is not available for this role

What will I be doing?

As a Social Media Agent with Foundever®, you will deliver fast, accurate, and professional support to customers across social platforms. Your responsibilities will include:

• Responding to product questions, food quality issues, and product availability enquiries for the Client’s brand
• Monitoring and responding to addressable mentions in real time, adhering to agreed service levels
• Escalating complex cases to Level 2 teams using the correct tools and processes
• Investigating posts daily, identifying trends, and suggesting new knowledgebase content or improved solutions
• Supporting customers through other channels such as voice calls, chat, email, or consumer review moderation when social volume is low
• Ensuring every interaction is handled with empathy, accuracy, and a focus on first-contact resolution

Who will I be helping?

You will support customers of a world-leading brand specialising in meat-free, vegetarian, and vegan food products. The customer base includes everyday home cooks, health-conscious families, and individuals with specific dietary needs or allergies. Your role will be to provide expert, friendly assistance to both long-time customers and those new to meat-free eating, ensuring a positive and hassle-free experience.

What skills and experience will I need to succeed?

You could be a great fit for this role if you have:

• Experience: Previous social media moderation experience, with the ability to adapt your tone of voice to suit the Client
• Customer-Obsessed: Understanding, empathetic, and passionate about delivering an exceptional customer experience every time
• Adaptable: Able to support customers through multiple channels including phone, email, and social media
• Communication Skills: Impeccable oral and written communication skills, with the ability to actively listen to customers

Who is Foundever®?

Foundever® is a global leader in the customer experience (CX) industry, employing 150,000 associates worldwide. We support over 800 leading and digital-first brands with innovative CX solutions, technology, and expertise designed to meet operational needs and deliver seamless customer experiences at critical moments.

Why join Foundever®?

At Foundever®, we offer memorable experiences for all associates, whether you are starting your career or seeking a fresh challenge. We are committed to your growth and success, providing a supportive culture, competitive salary, and a balanced work-life pattern. Foundever® is a place where 84% of people grow their careers in customer experience.

How to apply

Customer obsession is at the heart of what we do. If this resonates with you, please click the ‘Apply now’ button on this advert to submit your application.

If shortlisted, you will experience the following recruitment process:

• Intro Call: Meet our in-house recruitment team to learn more about the role and share your experience. This is also an opportunity to ask questions.
• Online Assessment: Complete a quick online test assessing problem-solving skills and customer scenario approaches.
• Interview and Social Media Assessment: Attend a competency-based video interview and complete a written social media skills assessment.

We look forward to reviewing your application.

Equal Opportunities and Accessibility

Foundever® is an equal opportunity and Disability Confident employer. We value diversity and are committed to creating an inclusive workplace. We recognise that people work in different ways and will adapt our recruitment process to provide the best possible environment for all candidates.

If you require adjustments during the recruitment process, please contact our recruitment team for support. Note that applications must be submitted via the ‘Apply now’ button; applications sent to the recruitment email address will not be considered.