Social Media Community Manager (w/m/x)

Overview

IBM iX is seeking a Social Media Community Manager (m/w/x) to join their team in Berlin on a full-time or part-time basis (32-40 hours per week). The role involves direct engagement with online communities, monitoring social media platforms, and contributing to the sustainable growth of brand reputation, engagement, and digital presence.

Responsibilities

• Monitor and analyse online communities across various social media platforms to identify trends, sentiments, and engagement opportunities.
• Engage actively with users, respond professionally to inquiries, and strengthen positive brand presence through personalised communication.
• Moderate content according to project guidelines, manage inappropriate posts following communication plans, and ensure a respectful and safe community environment.
• Detect potential crisis signals early, escalate critical content according to internal procedures, and support crisis communication with real-time insights.
• Utilise social media and community management tools, including AI integrations.
• Collaborate closely with internal teams to resolve enquiries efficiently and ensure consistent communication, for example with the data team for reporting purposes.